Get Off The Script

I just called a broker about a mortgage. The person on the other side of the line was extremely nice. We had a pleasant conversation, and I really felt I was getting a personal service. This was great. And then, half way through the process, she started reading the marketing spiel off her script. AboutContinue reading “Get Off The Script”

Not Good Enough

I’m a perfectionist. I know a lot of people testify this about themselves. But I truly am. Nowadays, there seems to be a trend of “good enough”. It stems from a sensible idea that the final 20% of the work will add marginal value (not to be confused with the 80/20 rule). I get that.Continue reading “Not Good Enough”

Do One Thing Well

I’m an Android user. I’m also a Windows user. I tried the iPhone, and I’ve used a MacBook for a few years. The latter two didn’t grow on me. Different operating systems offer different experiences. Which works best for you is an individual preference. Once you get used to one, though, it’s hard to switch.Continue reading “Do One Thing Well”

Together, Nothing Can Stop Us

I have owned and managed several companies in my life. I ran none of them alone. Choosing the right partner is a challenge. My intuition led me to seek people who were like-minded. Choosing someone who is also a friend kept me in my comfort zone. It took me many years and an insight fromContinue reading “Together, Nothing Can Stop Us”

You Know What? You Are Right

I love to argue. Well, I used to love to argue. I used to love proving to everyone that they were wrong. That I knew better. For me, arguing was almost a sport. It was like arm-wrestling intellectually. Over time, I observed three things. The first is I learned not all people have my patience.Continue reading “You Know What? You Are Right”

What’s In It For Me

I always find myself curious as to how much of a cut people take on my work. How much are my clients making? How much is the agency that got me into the role? How much is the realtor that found me my flat taking home? I adopted a habit of stopping myself from goingContinue reading “What’s In It For Me”

A Gun For Hire

I’m a contractor. I am the director of my own small company and my services are for hire. Since I usually advise in a lead or senior capacity, I get to experience hiring from both directions. I have to say I find the process lacking. My assumptions are these: – A contractor is a seniorContinue reading “A Gun For Hire”

A Sharp Corner

I am often tempted to take shortcuts. What could possibly go wrong if I don’t wear my seat belt, it’s a short ride anyway. What could possibly happen if I delay scanning this document – I’ll get to it later. The answer is everything. Everything can go wrong. And often, it will. When it does,Continue reading “A Sharp Corner”

No Alarms And No Surprises, Please

Very few things can stress me as much as uncertainty. When a deadline is looming, when a big decision is about to be made… Seconds stretch like hours. I sometimes wish I had a fast-forward button for life. I’ve been on the other side of the fence, too. I’ve worked sleepless nights to deliver toContinue reading “No Alarms And No Surprises, Please”