I lost £50. I then got them back. Here’s how it happened.

I bought a product from AliExpress for £50. I bought it with confidence, because the product page clearly stated they offered free returns. I then received a faulty product. Of course, I immediately took pictures and reached out to AliExpress.

Initially, I had to deal with the seller directly. They offered no refund whatsoever. I kept trying to negotiate for days, but they would not budge.

It was then that AliExpress intervened. They said the shipping back would be too pricey and offered me a £10 refund. For a faulty £50 product. I declined their offer, but they repeated the exact same offer twice more.

Just when I was about to lose hope, I remembered I paid for the product with my American Express.

I found the transaction on the website, and raised a dispute. I uploaded screenshots of my communication with AliExpress and the product page offering free returns. I also uploaded pictures of the faulty product, just in case.

American Express issued a refund the same day, while they started their investigation. The next day, they confirmed my dispute was found to be valid and the issue was closed. I got my money back in full. What a relief!

Disputing the charge not only saved me money but also gave me peace of mind knowing that I wasn’t going to be stuck with a product that was not usable. If you find yourself in a similar situation, don’t hesitate to dispute the charge with your credit card company. It’s a simple and effective way to protect yourself and your money.

Published by eranboudjnah

A software consultant and tech lead. Passionate about optimizing as many aspects of my life as possible, to free time for what really matters.

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