When dealing with retailers, service providers, government offices and corporates I often feel small. They have plenty of manpower, automated systems, lawyers and seemingly unlimited resources.
So it’s easy for me to give up when they take my money where they shouldn’t, or refuse service. Forget about that £5 over-charge. Say goodbye to the £10 fee for an automated renewal you never wanted. Pay for a repair of a faulty product.
But it doesn’t have to be this way. If there’s something I learned from experience, it’s that you should never accept these injustices. Report the issue. Ask for a refund. If you’re not happy with the response, complain. Escalate to a manager.
Corporates and large bodies may have policies in place and some tolerance for pushback. So can you. Don’t let it go. The more of us who push back, the more careful they will be about pulling those stunts.
So yeah, it’d funny to see a Karen blow up. But Karen may have a point.